A learning and development programme must be relevant to the organisation and the delegate in order for it to be effective.

At the beginning of each programme – whether bespoke or standard, we undertake an analysis of your organisational aims, management style and direction of travel. How we deliver the programme – through traditional classroom, on-line and/or remote interaction, one to ones, awaydays will be matched with your objectives and requirements. We work in timeframes that suit your business and that are designed to optimise learning.

Our most recent projects include:

Service culture training

As training partner with a world-class contract catering and support services company, Livewire provided the necessary scale of support with our ability to draw on key learning and development consultants in key locations.

The programme was aimed at all client facing staff with an overall objective to promote:

  • a culture of high quality service: responsibilities for challenging ‘traditional’ cultures
  • knowing and living ‘our culture’: bringing our values to life, what do they mean in action?
  • excellent levels of service
  • meeting customers’ need

The result was highly motivated teams which out performed themselves in customer service – particularly in the banking sector; they are now moving on to implementing the programme in the retail and manufacturing sectors of the group.

Working with Audra, Jo and the Livewire team has been an energising experience. They are passionate about bettering a business’ performance by developing its people. Their workshops have inspired site-based management and frontline teams into initiating a cultural change that embeds exceptional customer service into every interaction. Livewire has also been instrumental in supporting our new guest services brand, Rapport, with core training modules, ways to deliver service consistency and a establishing memorable guest experience.

Above all, Livewire ability to mould their principles to our Compass business model has given us a number of tangible solutions to our training needs.

Liz Payne Frontline Training Specialist, Compass Group UK and Ireland

For more information on bespoke courses please contact us

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