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Audra Lamoon

Email AudraEmail: audra@livewireperformance | Call Audra on +44 (0) 7818 402442

Audra Lamoon

Audra Lamoon is all about bringing property and people together to generate revenue... and is Managing Director of Livewire Performance Consultants Ltd, a specialist coach, consultant and corporate trainer in the areas of retail, property, hotels, media and construction to name a few. Audra also aids her clients to win work through presentation and media skills as well as consultancy in various PFI or collaborative partnerships.

Customer service, hospitality, mystery shopping and winning work by capturing the clients or consortiums difference is a passion of Audra’s and most of her consultancy is designed around her clients unique selling points, personalities and working styles, bringing about revenues for all parties.

Audra is a coach and mentor to clients including Board Level Trusts and charities among others, working at senior management levels, achieving substantial revenue improvement across a mix of industries to include: facilities management, retail, construction, and engineering, manufacturing, media and more.

Audra facilitates various workshops and courses on high level projects to ensure clients absorb the skills they need in an environment that expects results. She has extensive experience in facilitating high level strategic as well as delivery focused sales, marketing, customer service and bid management workshops and instructor led training in these areas. Over the last 20 years she has worked with a wide variety of companies including: The Walt Disney Company, Northern American Properties, CBRE, Europe Arab Bank, Sir Robert McAlpine, Cundall's, MOD, Microsoft Wates, Skanska, Petainer, Deutche Bank, Grange Group of Hotels, Bank of New York Mellon, British Sugar, Gardiner & Theobald, Al Futtaim, Majid Al Futtaim, The Stephen Lawrence Trust, Harrow Council, RAFT, Compass, Laing O'Rourke, The London Business School etc.

Client engagements include:

  • Consultancy and implementation of recovery programmes for the development of culture and customer service training in distressed/stalled and new malls/centres globally. Audra gets involves in the stabilisation, merchandising and repopulation of such developments
  • Retail focussed consultancy and training in USA, Middle East and Europe
  • Consultant in various Consortium (PFI) Workshops in region of £1 billion project fees – BSF, hospital, airport, schools and motorways
  • Mystery shopping to identify 5 star customer service levels - global developers, hotels, residential, retail
  • Creating ’Winning Proposals‘ and presentations workshops and interventions – various sectors
  • Executive performance coaching for various corporates and Stephen Lawrence Trust
  • Exhibition preparation, sales and customer service programme for leading global manufacturer
  • Lead consultant for various retail property clients – bespoke learning & development, communications and leadership strategy (2 year retainer) UK, Middle East, USA
  • Presentation Skill programmes for health, government, world class media company and construction sectors

Audra has spent most of her career in senior client-facing positions where her brief was to analyse skills gaps and design bespoke programmes or courses to bring a return on investment. Audra was the founder of two successful businesses prior to Livewire and is a published author. In 2006 Audra co-founded the very successful and regular globally featured RLI MIX networking event in the city of London.

Email AudraEmail: audra@livewireperformance | Call Audra on +44 (0) 7818 402442

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